Refund Policy

1. 14-Day Money-Back Guarantee

We want you to be completely satisfied with SSH Deck. If you are not happy with your purchase for any reason, we offer a full refund within 14 days of your initial purchase.

To request a refund, please contact our support team with your order details.

2. Eligibility for Refunds

• Timeframe: Refund requests must be made within 14 days of the original purchase date.
• Technical Issues: If you are experiencing technical difficulties that prevent you from using the software, please allow our support team a chance to resolve the issue before requesting a refund.
• Duplicate Charges: If you were charged more than once for the same product, we will refund the duplicate charge immediately.

3. Non-Refundable Situations

Refunds may not be granted in the following situations:

• Requests made after the 14-day money-back guarantee period.
• If the purchase was made through a third-party reseller (please contact them directly).
• Services that have been fully rendered or consumed (e.g., consulting hours).

4. Processing Time

Once a refund is approved, it will be processed immediately. Depending on your bank or payment provider (Paddle), it may take 5–10 business days for the funds to appear in your account.

5. Contact Us

If you have any questions about our Refund Policy, please contact us at support@gscodes.dev.